Thank you for choosing MODERN VOGUE APPAREL INC. We are committed to providing you with excellent products and a superior shopping experience. If you are not satisfied with your purchase, you can apply for a refund according to the following refund policy.
- Refund Policy Overview
We offer a 30-day refund policy from the date you receive the goods. If you are not satisfied with the goods within this period, you can apply for a refund. Please ensure that the returned goods are unused and in their original packaging and with labels intact. - Conditions for Refund Application
Please note that refunds are not available for the following items:
The goods have been used or are worn;
The goods are damaged or missing parts (unless due to an error in our shipment);
Refund requests made after 30 days.
- Refund Application Process
To apply for a refund, please follow these steps:
Contact Customer Service: Please contact our customer service team via email or phone, providing your order number and the reason for the refund.
Obtain Return Authorization: We will provide you with a Return Authorization Number (RAN). Please ensure that you use this number when returning the goods.
Return the Goods: Please return the goods along with their original packaging and the Return Authorization Number to the designated address. You will be responsible for return shipping costs.
- Refund Processing
Once we receive your returned goods and confirm their status, we will process your refund within 5-7 business days. The refund will be returned to your original payment method; some payment methods may require longer processing times. - Refund Notification
We will notify you via email after the refund is completed. Please note that the refund amount may vary depending on your bank card or payment method. - Order Cancellation
If you wish to cancel your order before it ships, please contact us as soon as possible. For unshipped orders, we will provide a full refund. However, if the order has already shipped, you will need to follow the refund process.
If you have any questions or need more information, please feel free to contact our customer service team. Thank you for your understanding and support; we look forward to serving you!